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State Farm® Insurance Agent John Arena
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Juanita Jay
August 27, 2024
"John and Martha are great!"
"Thank you so much for the review Juanita - we appreciate your auto insurance & home insurance business!!"
Julio Suarez
June 7, 2024
"Martha was the agent who helped me transfer my auto insurance policy from out of state to Illinois. She made the entire process easy over the phone and was very professional and courteous. Martha ensured that I received all the necessary documents through email. I would recommend this StateFarm to anyone looking for auto insurance."
"Thank you for the 5-star review Julio!! Welcome back to Illinois and I am glad Martha was able to get the transfer of your auto insurance done so efficiently. Please let us know if we can assist with anything in the future."
Tracie S
April 13, 2024
"Amazing office. I've asked questions about potential claims, and they were able to give me advice without holding it against me. Amazing with sending bill reminders if you lose track of time. Very friendly. Just all around amazing!"
"Thank you so much for the review and your family's loyalty over all these years for auto & home insurance!!"
Daniel Kalish
March 24, 2024
"I am so beyond amazed with John and Martha. I had an accident recently, and they walked me thru every step and stood right next to me the entire time. Because of the support from them, I got the other driver to pay for my damages, and the claim worked in my favor. I will always use them for my insurance they are amazing."
"Appreciate your review and glad the claim resulted in your favor - thanks Dan!!"
Sue Kaspar
February 27, 2024
"I have used this agency since 1995. It’s a great place to do business. They take good care of our property and I highly recommend them. My son and his wife are clients now too."
"Thank you for your loyalty Sue over all these years - we appreciate it!!"
zoran ostovic
February 27, 2024
"Great Service,It's pleasure working with Martha."
"Thank you Zoran for your auto insurance & fire insurance business - we do appreciate it!!"
Marc Gavin
February 27, 2024
"Martha and John are great always very kind and helpful"
"Thank you for your business over the years - we really appreciate it Marc!!"
BigErn 79
December 30, 2023
"Super insurance agency. Have used for years with home and auto. Great about letting us know what policies are right and where we can save money."
"Thank you so much for the 5-star review - we really appreciate your loyalty!!"
Lydia Herrera
December 22, 2023
"I just started with this agency and I am so glad that I did! Martha is amazing! She is so patient and professional. She made changing over to State Farm so easy and hassle free. I truly appreciate that! We now have our home insurance and auto insurance with State Farm. Thank you Martha!"
"Welcome to the office Lydia!! I'm glad you were able to find the transition so smooth and are thankful you chose State Farm for your Auto insurance & Home insurance!!"
Patricia Miller
December 9, 2023
"Best insurance agent! John and Martha are not only professional and friendly, they go above and beyond for their customers. Proud customer of 8+ years and highly recommend."
"Thank you for the review Patricia - we appreciate your loyalty to SF & our office!!"
Carlos Sanchez
October 12, 2023
"I have been with this office for many years. I am very thankful for their expertise and professionalism. I have always received an outstanding service. I have my home and multiple vehicles insured and I have always received the best rates available. I highly recommend this insurance office. Thank you, John & Martha for the excellent customer service you provide."
"Thank you for those kind words Carlos - we appreciate your trust in State Farm for your auto insurance & home insurance!! "
John Zuzza
September 13, 2023
"I had the pleasure to work with Marta. My family and I are very thankful for her expertise, patience, and professionalism. Marta took the time to understand our unique needs and created a solution that exceeded our expectations. Thanks again Marta!"
"Thank you so much for the review John!! Martha is great at what she does and I am glad she was able to address those needs and come up with the gameplan for your policies."
Jonathan Cribbs
September 2, 2023
"Very satisfied with the customer service and the timing on the call backs and answers to my questions"
"Thank you Jonathan - we appreciate your Auto insurance business!!"
Noreen Aoun
July 25, 2023
"Very good company!! They help out more than they’re supposed to and they are very helpful with any situation!! Highly recommend!"
"Thank you Noreen - we appreciate your kind words & loyalty to our office!!"
Jorge Martinez
July 20, 2023
"Martha was very easy to work with. She was very responsive and took the time to explain all the options."
"Thank you Jorge - Welcome to the office and we look forward to insuring your family's auto insurance and home insurance for a long time!!"
Clarissa A
April 13, 2023
"I’m new to having a car and new to all the insurance things I needed. This team has talked me through everything I needed to know and helped me feel confident on moving forward. Thank you so much!"
"Thank you Clarissa - I'm glad we were able to make your auto insurance experience so smooth!!"
Vianey Orozco
April 13, 2023
"Excellent customer service! Martha always helps with our home and car insurance questions and needs. Thank you!"
"Thank you Vianey - we appreciate your auto & home business!!"
Luis Oyola
March 28, 2023
"I have been with this office for 20 years. They have always provided me with outstanding service. I live in the north side of Chicago, but with the the exceptional customer service that they have always provided me, I've never once considered going anywhere else. John and Martha go above and beyond to explain all available options to provide the service I need at the best rates possible. I've got my home, life, motorcycle and multiple vehicles with them and they have always taken care of me with any questions or issues that I've had. I've recommended them to friends and family over the years, and they've all had similar experiences with them. I highly recommend and trust this office and look forward to many more years of doing business with them. Thank you John and Martha!"
"Thank you Luis - we appreciate your kind words and we strive for excellence in our customer!!"
dona kay
March 9, 2023
"Martha Ray is a huge help, always has the answers to my questions. She is easy to reach and has always responded quickly."
"Thank you Dona - we appreciate you and your family's business!!"
LettyG9
January 28, 2023
"Thank You Martha for being there always! We appreciate you!"
"Thank you Letty for the 5-Star review - we appreciate it!!"
Vanessa Sanchez
January 24, 2023
"Martha is AMAZING!! Everytime i have a question or concern she always goes above and beyond to explain to me. I highly recommend this office they are so patient & professional!"
"Thank you Vanessa - we appreciate you & your family's business!!"
Mohamed Elhrisse
January 20, 2023
"My mother has been a customer of Mr. John for quite some years. I've recently went under her policy and I cannot complain. Martha always answers the call promptly and handles the matter efficiently. It could be a series of questions or something as simple as making a payment, she'll make sure you're taken care of."
"Thank you Mohamed - we appreciate you and your family's loyalty to SF and to our office!!"
Jonathan Arenas
January 16, 2023
"Martha has been extremely helpful with everything!"
"Thank you for the 5-Star review and welcome to our office Jonathan!!"
Engi B
January 2, 2023
"Marta Ray was instrumental in supporting us through a very tough time. Our car was totaled and we were devastated. Marta brought us a sense of relief during a very difficult time. We appreciated her ongoing support. Thanks to her, we will always be loyal State Farm customers."
"Thank you for the gracious review Engi!! I'm glad Martha was able to assist you through the auto claim process and all was resolved."
Airielle Franklin
November 16, 2022
"John and Martha are amazing. They are always helpful, answer calls and respond fast. Anytime you need insurance policy information or updates, they are able to assist with no problem."
"Thank you Airielle - we strive to be as prompt and readily available for our customers needs as possible!!"